Privacy Policy

1. Introduction

SolarQuest AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our solar energy chatbot service.

2. Information We Collect

Information You Provide

• Contact Information: Name, email address, phone number
• Location Information: Address, zip code, city, state
• Energy Information: Utility provider, monthly electricity bill
• Chat Messages: Questions and messages you send through our chatbot

Information Collected Automatically

• Device Information: Browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• IP Address: For security and consent verification
• Cookies: Session data for chat continuity

3. How We Use Your Information

We use the information we collect to:

• Provide personalized solar energy information and recommendations
• Connect you with qualified solar installation partners
• Respond to your inquiries and provide customer support
• Improve our chatbot and services
• Send relevant communications about solar energy (with your consent)
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Solar Installation Partners: When you request to be contacted, we share your information with qualified solar installers in your area
• Service Providers: Third parties who help us operate our services (hosting, analytics, email delivery)
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. TCPA Consent & AI Communications

When you submit your contact information and check the consent box, you expressly consent to receive communications from SolarQuest AI and our solar installation partners. This may include:

• Phone calls (including AI-generated, automated, or pre-recorded calls)
• Text messages (SMS/MMS), including AI-generated messages
• Emails, including AI-generated or AI-personalized emails
• AI chatbot interactions

AI-Generated Communications: Some communications you receive may be generated, drafted, or personalized using artificial intelligence technology. AI may be used to analyze your inquiries and provide relevant information about solar products and services.

Consent is not a condition of purchase. You may revoke consent at any time by contacting us at [email protected]. Standard message and data rates may apply.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure database storage
• Access controls and authentication
• Regular security assessments

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Chat conversations are retained for the duration of your session. Lead information is retained for up to 3 years or until you request deletion.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent for data processing

To exercise these rights, contact us at the email address below.

9. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. We do not sell personal information.

10. Cookies and Tracking

We use cookies and similar technologies to maintain chat sessions and improve user experience. We also use Google Analytics to understand how visitors use our site. You can control cookies through your browser settings.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]